Nightmare for BAD People!
- Aug 6, 2019
- Reaction score
Our Support HelpDesk
Ticketing System Support: Do you have a sales question about any of DatonForum or any KIT Group related product and services? If you are not a registered member yet kindly email to [email protected]
Already a client and need support? click here to submit a support ticket
We answer all questions within 24 to 48 hours or sooner during the working hours/days (9am to 4pm | Mondays to Fridays). If you did not receive a response by e-mail within 24 to 48 hours, please login to helpdesk and check ticket status using your browser. E-Mail is not 100% reliable, and incorrectly configured email filters may reject messages from our helpdesk system.
On weekends and public holidays only tickets marked as "urgent" will be answered. Unfortunately, not all inquiry needs urgent attention. Once we notice a ticket is marked as "urgent" but deep inside, it is not urgent. We will not treat it as urgent.
Forum Support(Highly Recommended): If you ever need the fastest support even sometimes out of our working hours and be supported by other members then the right place is our FORUM. All you need to do is to login using the same details you used to register while placing your first order on our website and if you do not remember your login details, kindly reset your password. Login and start asking your question by opening thread in the right section button but make sure you search for the related question in the forum if it hasn't been raised before.
Social Media Assistance: Please note that if you are contacting us via any of our social media profile either WhatsApp, Facebook or Telegram. You must wait till we respond typically same 24 to 48 hours. In fact, we might still ask you to login to helpdesk for some support cases. Not all support shall b treated via Social Media Assistance.
We do not accept social media calls (be it Voice or Video calls and you must not notify us through such means). We might block you if you do not adhere to our rules.
Thanks for your understanding!